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Privacy Policy

Who we are

Our website address is: http://Westcountry (“We”) are committed to protecting and respecting your privacy.
This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act) and the General Data Protection Regulation (GDPR), the data controller is Westcountry Spice Limited of Devonia Estate, Mardle Way, Buckfastleigh TQ11 0AG

If you provide us with personal data, we will process such personal data on the basis that it is necessary to do so in order to perform the contract you enter into with us.
We will process your personal data on the basis set out below as it is in our legitimate interests to do so.
We collect personal data about you when you register with the Website. We do so in order to provide you with the products services that are available through the Website as well as for administrative purposes

Data Storage and Security

The data about you that is provided to or collected by us will be stored in the United Kingdom with a secure data hosting company which will be subject to local data protection laws and GDPR. Westcountry Spice protects user information with the following security measures: information stored in the database about the customer is password protected. Access is available only to limited personnel within Westcountry Spice and will not be shared with any third party unless the customer has given express permission.

The personal data that we collect includes your name, email address and telephone number. We will keep that information for as long you consent to us keeping such information, or for the periods we are required to hold that information to comply with legislation.

What do we do with your personal data?

By uploading details to our website it is understood that you are actively seeking to purchase goods form us.
We will only use your personal data to ship goods to you.


We will only send you information about new products and special offers if you specifically opt in to receiving marketing material about other services.
If you consent to receive marketing material you may change your mind at any time.
Your personal data is stored on servers which are in the European Economic Area. If we share your personal data with any third party service provider in the course of providing you with our services, those third parties are required to process your data in accordance with contracts which comply with GDPR and data protection legislation.

Access to your information and correction

We want to make sure that your information is accurate and up-to-date and will delete or amend any information that you think is inaccurate.
You have the right under GDPR to withdraw your consent to us holding your data at any time by informing us that you wish to do so.
You have the right to request a copy of the information that we hold about you. If you would like to request a copy of this information please email us or write to us at the address below.

Please contact us if you have any questions about our privacy policy or the information we hold about you by email at or by writing to The Data Controller, Westcountry Spice Limited, Devonia Estate, Mardle Way, Buckfastleigh TQ11 0AG.

What personal data we collect and why we collect it

We will collect and process the following data about you:
Information you give us. This is information about you that you give us by filling in forms on our site, by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number and financial information.

Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:

Technical information. Including the Internet protocol (IP) address used to connect your computer to the Internet, -, browser type and version, time zone setting.

information about your visit. Including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), pages you viewed or searched for, page response times, download errors, [length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page.

Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

Uses made of the information
We use information held about you in the following ways:

Information you give to us. We will use this information:

• to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

• to notify you about changes to our service;

• to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you. We will use this information:

• to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

• to improve our site to ensure that content is presented in the most effective manner for you and for your computer;

• to allow you to participate in interactive features of our service, when you choose to do so;

• as part of our efforts to keep our site safe and secure;

• to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

• to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

This privacy policy may change from time to time particularly as new rules and regulations are introduced.

Published January 2019.